FAQ
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Q
Product-specific RTSP access addressA
When accessing RTSP using VLC Player, etc., the network access address is as follows.
(Be careful as the connection method by product is different.)XV-8400IRD(xxxxHT) / XV-8300IRD(xxxxHT) / XV-150V / XV-150U
(e.g. camera IP 192.168.1.2)
rtsp://192.168.1.2/proname_ch0001
rtsp://192.168.1.2/proname_ch0002
rtsp://192.168.1.2/proname_ch0003XV-8400IRD(xxxxHS or HC)
XV-8300IRD(xxxxHS or HC)
XV-570IRPT(xxxxHS or HC)
XV-310IR(xxxxHS or HC)
xxxx is irrelevant(e.g. camera IP 192.168.1.2)
rtsp://192.168.1.2:554/AVStream1_1
rtsp://192.168.1.2:554/AVStream1_2
rtsp://192.168.1.2:554/AVStream1_3 -
Q
The IP of the IP camera is not detected.A
If the IP Search program does not detect the network-style IP camera setup, some first things to check.
1. Normal power-in status of the product (AC24V or DC12V)
Workaround: The XVAS family has different supported power schemes (AC/DC). Please refer to the user manual supplied together.2. Network cabling status between product and server
Workaround: If the cable is in normal condition, check if the LEDs on the switch hub and LAN terminal are illuminated normally.3. Network Status
Workaround: Check the ping test using the ping command on Windows cmd.4. Check the same local status of the camera and server
Workaround: When configuring the network of the camera and server, the camera and server must have the same IP band.
If ex) Camera [192.168.1.2] the server must be [192.168.1.xxx]. -
Q
I can't see the live view screen. (Web Browser)A
An error that occurs on a specific Windows OS that has no network connection.
When purchasing a product, you must download and install the Active-X installation file from the Install CD or homepage archives that are included together.
Workaround :
1. Internet Explorer - Internet Options - General Tab - Delete - Cookies and Web Site Data Delete
2. Exit Internet Explorer
3. Download and install the correct model-named Active-x installation file from the Support - Download page
4. Re-enable Internet Explorer